"This training came into great use for me in the summer when I served a nice couple from Dublin. They were apprehensive eating in our restaurant as the lady had a hearing impairment and found restaurant experiences quite difficult. Our menus are nine, eleven and fourteen courses that are explained tableside in detail which added to the couple’s anxiety. By participating in the training, I was able to put them at ease and ensure they had a relaxing enjoyable experience. So much so they came back for a second night. It was brilliant to be able to use the skills picked up in the training to ensure they had a nice evening and I could make them feel at home."

"I took the training in April 2016 and found it to be inventive, interesting and loads of fun. The staff and trainers were fantastic and my sense of accomplishment was tangible. The course gave me an invaluable insight into how difficult it can be to communicate given certain circumstances, and how easy my business could overcome these difficulties. I would urge everyone, managers and staff alike, to do this course and to get your business communication aware. I promise there is nothing but upside."

‘‘For me going for a coffee or something to eat is one of life’s simple pleasures. From attending this course I have learned something so simple can be a huge undertaking if you have communication difficulties. Hearing first hand the frustrations and obstacles people with communication difficulties meet daily really hit home with me. I have attended many courses over the years but can honestly say this is one of the best’’